trying to do a sim swop

I have been trying to do a sim swop with telkom mobile for the last month from the 30th of may until today on the 23rd of june it has not been sorted.I hvave been sent back to the telkom store nine times already and I have been phoning the customer service (call center) daily and am being told that they are waiting for the guys at the back office to attend to my quiries wrt my case number ***4 and til today none of the telkom mobile phoned me back to give me feedback instead I am the one who is always calling me daily. A simple sim swop has taken up to 3o days and stil its not resolved. The service provided to me as a loyal customer is beyond pathetic and won't recommend this service provider to any soul alive because its a nightmare