Trying to communicate with a brick wall

I have app**** for SmartBroadband Uncapped Wireless and have received the SIM card, but the latest I heard from Telkom was that the SIM card would be activated within 24 hours. This was last week and I had to phone them to find this out. I spent over 30 minutes in the call centre queue. I have not received any updates since then and any attempt to phone them results in another 30 minutes of waiting in call centre queues before I hang up.<br> <br> Telkom, I implore you:<br> <br> 1) Be more transparent with your customers. Let me know what is going on with my application, and pray that the current status is not that the SIM card has not yet been activated.<br> <br> 2) Get your call centres in check. If every single complaint on HelloPeter mentions the fact that clients wait in call centre queues for more than 30 minutes, employ more people.<br> <br> Please let me know what the status of my application is as soon as possible, let me know when I can be expecting a technician at my house, and when the first deduction will go off my account.