Trying to close my account since 2nd May

Trying to close phone account and ADSLsince 29 April, the number (10210) was constantly engaged. I tried again on 30 April and gave up after +- 30 mins holding. Tried again on 1 May and received a message that they are closed on Pub Hols. Emailed on the weekend, got all the way to 'submit', and got an error message to start again. Wrote again on Sunday, and sent through. Called via Telkom directory enquiries, and gave up after 25 minutes. Called the next day, gave up after 13 minutes. Called again, followed prompts for products and services instead of those for 'move/cancel a service' as it occurred that they would be more inclined to answer promptly if they thought I was buying something.<br> I've written a report here and I've posted on FB and got this:<br> \Telkom Hi