Trying to close my account

During last year, I extended my Telkom contract, and was to have a reduced monthly bill as I did not take a cell phone when I extended the contract. Several months later, I was still paying the initial rate as per my first contract. I queried the billing and they informed me that they would look into the matter and give me feedback. <br> <br> Since this was not done, I requested my contract to be terminated. <br> <br> I have been trying to close my account with Telkom since February this year. Sent them emails, completed Service cancellation forms, faxed them, even phoned them, and still they have not closed my account. They tell me they do not have records, I must send again, then I send again. <br> <br> All I want is my current number to be taken over by a new service provider, but I can do nothing if Telkom keeps on dragging their feet. Call upon call they tell me, someone will phone me to close the account. Signed forms and emails and various calls does not suffice, they insist that I must be called. They cannot say when someone will phone me? All I want is to close my account and take my number somewhere else ???