TRYING TO CLOSE MY ACCOUNT

I called Telkom around May 2015 to cancel my service and line, and leave Telkom entirely, as I was unhappy with my ADSL and its connectivity issues. <br> <br> I was told by the cancellations department that they would call me once everything is finalized and I would receive a final account and should ignore my normal billing until the final account is generated.<br> <br> It is currently near to the end of July and they still billing for me ADSL usage for July 2015 and my line, but it was cut in the 1st week of June 2015.<br> <br> I really don't understand why, and on top of it I received an sms today to say my line has been suspended for non payment. Yet I had the line and ADSL disconnected back in the beginning of June already.<br> <br> I have been calling the cancellations department but to no avail. <br> <br> Can someone please assist me as I just want to get my final account have the service removed and get on with my life. Never knew closing an account was such a mission.<br> <br> Regards,<br> <br> Kenneth