Trying to Change Contract to Pay-as-you-go!!

I went into Somerset West Telkom shop on 5 May 2015 to change my cellphone contract to pay-as-you-go (as contract was finished but went on from month-to-month basis).<br> <br> I was told it would take 21 days. After 21 days I went back to the shop and they said it would take 30 days and not 21?<br> <br> I then called Telkom customer care a few days later and they said the matter is in the 'back office' and it will be dealt with.<br> <br> It is now 55 (FIFTY FIVE!!) days after I went in to change the contract in the first place, and it is still not done!!!!<br> <br> I called Telkom customer care again today and it is the same story - The matter is still being dealt with in the 'back office'. I then called the Telkom branch in Somerset West and as usual no one is answering.<br> <br> Why can I not speak to someone who can help me NOW? And why is no-one getting back to me?<br> <br> PATHETIC SERVICE!<br> <br> <br> <br> <br> <br> <br> <br> <br> <br>