1 reviews | Active since Nov 2016
Trying to Cancel service FOR 7 MONTHS (Thats 211 days or 5
<p>I have trying to cancel services from Telkom since 25 APRIL. We used telkom wifi, however our area had fiber installed so the telkom wifi was no longer required. I attempted firts cancellation on the 25th April. I have stopped paying for the data and internet since JUNE as I have another service provider. I have continued to pay the voice. Yet every month I continue to get billed. I have sent numerous emails, I have visited Telkom stores and called telkom call centre. Yet this is not resolved, I have dealt with a number of individuals and am yet to even get a response!</p> <p>Initial cancellation - 25 April</p> <p>Follow up emial - 16 May</p> <p>visited fourways mall store - 24 June</p> <p>sent above emails to service consultant - 24 June</p> <p>call cenre contacted and above mail sent - 14 July</p> <p>Follow up email sent to above agent - 28 July</p> <p>Visited fourways crossing store - 13 Aug</p> <p>Sent all above emails to service consultant - 13 Aug</p> <p>contacted call centre and all above emails sent - 07 Nov</p> <p>follow up email sent to above call centre agent - 15 Nov</p> <p>follow up email sent to above call centre agent - 18Nov</p> <p> </p> <p>Today our landline was suspended due to our account being in arrears.</p> <p> </p> <p>what more do i need to do??</p> <p> </p> <p> </p>
We sincerely apologize for the delay.
Please be advised that your query has been sent to our Cancellation Team for further assistance, feedback will be provided.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query has been sent to our Cancellation Team for further assistance, feedback will be provided.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
