mD
mike D

1 reviews | Active since Nov 2016

22 Nov 2016, 19:05

Trying to Cancel service FOR 7 MONTHS (Thats 211 days or 5

<p>I have trying to cancel services from Telkom since 25 APRIL. We used telkom wifi, however our area had fiber installed so the telkom wifi was no longer required. I attempted firts cancellation on the 25th April. I have stopped paying for the data and internet since JUNE as I have another service provider. I have continued to pay the voice. Yet every month I continue to get billed. I have sent numerous emails, I have visited Telkom stores and called telkom call centre. Yet this is not resolved, I have dealt with a number of individuals and am yet to even get a response!</p> <p>Initial cancellation - 25 April</p> <p>Follow up emial - 16 May</p> <p>visited fourways mall store - 24 June</p> <p>sent above emails to service consultant - 24 June</p> <p>call cenre contacted and above mail sent - 14 July</p> <p>Follow up email sent to above agent - 28 July</p> <p>Visited fourways crossing store - 13 Aug</p> <p>Sent all above emails to service consultant - 13 Aug</p> <p>contacted call centre and all above emails sent - 07 Nov</p> <p>follow up email sent to above call centre agent - 15 Nov</p> <p>follow up email sent to above call centre agent - 18Nov</p> <p> </p> <p>Today our landline was suspended due to our account being in arrears.</p> <p> </p> <p>what more do i need to do??</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply23 Nov 2016, 10:10
Official

We sincerely apologize for the delay.

Please be advised that your query has been sent to our Cancellation Team for further assistance, feedback will be provided.

Your reference number is AI***.

Regards,

Busi

Telkom Social Media Team

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