TRYING TO CANCEL MY UNCAPPED FOR MONTHS

Good day<br> <br> I've been trying to cancel my uncapped account since 28 January when I sent a mail to [Email Removed] as instructed.<br> <br> I received an automated response saying \A service consultant will contact you within 48 to 72 business hours to verify the information provided and/or confirm cancellation/retention options available.\"<br> <br> By 8 February I had not heard anything so I rep**** saying I had not had any feedback.<br> Again I received your automated message.<br> <br> On 19/02/2016 your social media team sent me a message saying \"Good Day, your cancellation request has been escalated. Once completed you will be notified. Thanks. ^GT\"<br> <br> I just received my bill and it once again includes the \"Home uncap adv TIN*** 12 Mar 16 - 11 Apr 16 R250.88\" Line item. <br> <br> WHY am I still being billed? Why has this not yet been cancelled?!<br> <br> "