Trying to cancel my Telkom Mobile Contract

Cancelled the contract in store at Lakeside mall. I received a reference number only to find out, after two months or so, that the contract is in fact not cancelled and must be cancelled by the cancellation department. Received voicemails from Telkom trying to find out why I want to cancel the contract but was unable to answer. Only to find out that I must respond to these Voicemails before they cancel. Went back in store to cancel again with a new reference number. Another voicemail to which I called back now and only to be told the call centre can't transfer to the relevant department and that my call has been logged and I should await a call back from the required department. Telkom, I am the customer when it suits me to call back I will call back but I can't keep my phone with me all the time in hope you call me! The fact that I went in person to the same store I opened up the contract to close it and presented identification should be enough for the contract to be cancelled. Typical beaucratic inefficient parastatal work ethic. No wonder I want to cancel my contract. <br>