Trying to cancel my telkom line since October 2015

I moved to a new address in September 2015 and have been trying to cancel my Telkom account using the cancellations email address [Email Removed] since October 2015. After my first email, I was contacted by Linda Tshabalala (email address: [Email Removed] requesting cancellation from MWeb, which had already been done.<br> <br> I have since followed up several times to both Linda and the cancellations email (as I have been told by the accounts department that this cannot be done on the phone), but have not received any further communications. Each month I receive a Telkom bill, and my bill continues to accumulate - despite my numerous cancellation requests. I accept that I need to pay until the end of November, which includes the 30 day cancellation - but I am being billed for December & January as well and have not resided at the address since September 2015. <br> <br> Please can someone contact me as soon as possible to resolve this.