Trying to cancel my landline since 20/10/2016

<p>I went to Telkom Northgate on 20 October 2016 to cancel my line. The lady there made a call and filled in a form and emailed it off. <br />I went back on 10 November 2016 to check with them that the line has indeed been cancelled, they checked on the system and notified me that the line was still active and was not cancelled and they suggested I resend the forms, they assisted me with this and made a note on the form that the cancellation be back dated to the original request of 20 October 2016.</p> <p>I was still receiving invoices and paying them up until Jan as I assumed that was what I owed and that the matter was resolved. I then kept on receiving invoices.</p> <p>After receiving yet another invoice in Jan I went back to Telkom Northgate. I asked the lady to check if my line was still active and it was indeed still active despite all my attempts at cancelling. The ladies at Telkom attempted to phone and had given all my details again and said that there is nothing further they can do.</p> <p>I have made further attempts to get in contact with Telkom to resolve this matter.</p> <p>I have made contact via the instant messaging service on the telkom site, I will attach the chat transcript. This communication was on ‎21 ‎February ‎2017. I have mailed the person as they suggested. I have proof of me asking for updates on several occasions and I am to this day still waiting for a response. The email address he/she gave me is ********** ( as stated in the transcript ).</p> <p>I have made contact also via facebook on the Telkom site. After weeks of backwards and forwards Telkom sent me this message: "FEB 28TH, 3:41PM Telkom is responding to your comment: "WHY IS NO ONE GETTING BACK TO ME WITH REGARDS TO CAN..." Hi,your services was cancelled and the order was backdated to your original request.^ZJ. This statement proved to false as I have received yet ANOTHER invoiced from Telkom saying I owe them R630.50.</p> <p>In conclusion: I have made several attempts to cancel my line since 20 October 2016, yet my line has still not been cancelled. Telkom has failed to follow up on the issue on every platform I approached them. I feel harassed receiving invoices for money I do not owe saying I need to pay immediately.</p> <p>I went to Telkom Northgate on 20 October 2016 to cancel my line. The lady there made a call and filled in a form and emailed it off. <br />I went back on 10 November 2016 to check with them that the line has indeed been cancelled, they checked on the system and notified me that the line was still active and was not cancelled and they suggested I resend the forms, they assisted me with this and made a note on the form that the cancellation be back dated to the original request of 20 October 2016.</p> <p>I was still receiving invoices and paying them up until Jan as I assumed that was what I owed and that the matter was resolved. I then kept on receiving invoices.</p> <p>After receiving yet another invoice in Jan I went back to Telkom Northgate. I asked the lady to check if my line was still active and it was indeed still active despite all my attempts at cancelling. The ladies at Telkom attempted to phone and had given all my details again and said that there is nothing further they can do.</p> <p>I have made further attempts to get in contact with Telkom to resolve this matter.</p> <p>I have made contact via the instant messaging service on the telkom site, I will attach the chat transcript. This communication was on ‎21 ‎February ‎2017. I have mailed the person as they suggested. I have proof of me asking for updates on several occasions and I am to this day still waiting for a response. The email address he/she gave me is ********** ( as stated in the transcript ).</p> <p>I have made contact also via facebook on the Telkom site. After weeks of backwards and forwards Telkom sent me this message: "FEB 28TH, 3:41PM Telkom is responding to your comment: "WHY IS NO ONE GETTING BACK TO ME WITH REGARDS TO CAN..." Hi,your services was cancelled and the order was backdated to your original request.^ZJ. This statement proved to false as I have received yet ANOTHER invoiced from Telkom saying I owe them R630.50.</p> <p>In conclusion: I have made several attempts to cancel my line since 20 October 2016, yet my line has still not been cancelled. Telkom has failed to follow up on the issue on every platform I approached them. I feel harassed receiving invoices for money I do not owe saying I need to pay immediately. </p>