1 reviews | Active since Oct 2016
Trying to cancel my landline for the last 7 months
<p>I app**** to cancel my telkom landline in March 2016. It should have been cancelled in April 2016. To date (10/10/2016) I am still being billed for the line. I have made at least 8 calls to the call centre, sent 5 emails and have been to the greenstone store twice in September, and the last time the manager that she will pick it up herself.</p> <p> </p> <p>I have still not received any feedback and am not happy with the service received.</p>
Hi Celiwe
I am not happy that it took 6 months and me making numerous calls, emails, store visits etc to get this feedback.
From the feedback received today, I have completed the action. See bottom of email. Please confirm and advise when the line will be cancelled.
Given the length of time to get any feedback, I would expect (as a show of good customer service) that account is backdated and paid.
Await your feedback
The line has been migrated. See below:
Your DSL service ********** 135 is ready for migration to another service provider and will become temporarily unavailable after 5 days pending the migration. Please contact your new service provider urgently to conclude the migration ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
Hi Celiwe
I am not happy that it took 6 months and me making numerous calls, emails, store visits etc to get this feedback.
From the feedback received today, I have completed the action. See bottom of email. Please confirm and advise when the line will be cancelled.
Given the length of time to get any feedback, I would expect (as a show of good customer service) that account is backdated and paid.
Await your feedback
The line has been migrated. See below:
Your DSL service ********** 135 is ready for migration to another service provider and will become temporarily unavailable after 5 days pending the migration. Please contact your new service provider urgently to conclude the migration ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF