Trying to Cancel My contract for approximately 14 Months !! Ridiculous!!!

In August 2016 My mobile data contract was already 2 years past due upgrade date. So I completed my Cancellation request form and submitted it August 2016. Since then I have escalated this to their help line with a loss of count if you ask me how many times. They always reply with "please email me the proof" and "I will reply when I have received it" . The reply only comes a week after I start bombarding their mail box with a simple question. Please reply if you have received this mail.

I have gone to the extend to block Telekom's debit order but they still find a way to debit it. The bank says they cannot block telkom as they will push a new debit order with different details of some sort.

My last attempted was the beginning of December 2017, 1st week. And still I have no response from Telkom. This is absolute *******. The best part is that in the past 2 years I have not used a single byte of the available data.

Its December 2017 and I demand that my account be cancelled and all of my debit order payments be returned. I have proof of the mails requesting the account to be cancelled like millions of them! Please get my Account account cancelled and my funds returned. This is daylight *****.

Awaiting your Response on this Telkom