Trying to cancel my ADSL line

I notified Telkom that I wanted to cancel my ADSL line rental. I was sent a form which I have completed. I scanned the form and my id and e mailed it back to them. <br> <br> On 2 Nov 2015 I received an email acknowledging receipt and stating that one of their consultants will contact me within 48 to 72 hours. I am still waiting.<br> <br> I have tried to call 10210 numerous times but when I chose the option for reducing one's service no one ever answers despite the fact that I hold on for ages. I just want to confirm that the ADSL has been cancelled.<br> <br> Can Telkom please confirm this???