Trying to cancel line via Call Centre & Twitter

I've been trying for the past few days to cancel my Telkom line. Have been on hold close to an hour waiting to speak to someone human at the Call Centre. Understandably, apparently 480 call centre staff were laid off so I try Twitter instead. Twitter has responded with one tweet reply & one direct message in the past few days. DM claiming the number I want to cancel is a new number which is not true.<br> <br> Since then, I've sent multiple tweets and direct messages with absolutely NO response! Perhaps cancellation doesn't take priority with Telkom but it's my right to do so & I'm trying to give 1 months cancellation notice. <br> <br> Please can Telkom get their act together & resolve my query?!