Trying to cancel landline

Subsequent to my last posting I drove +-60km one way (on the advice of Telkom Brits mall) to WonderPark Mall Pretoria North to cancel my landline. After standing in the queue for 10 minutes I was told that they could not cancel my landline and should phone customer care. Well that's a joke as it says \we are experiencing high call volumes) from 0730 in the morning. Eventually I sent an email to customer care and they have apparently terminated my landline and contract. Phew!!! So after waiting a total of about 6hours and petrol to Brits and then to Pretoria North I think I have managed to cancel my landline. Lack of expertise at the frontline