DL
Damon L

1 reviews | Active since Jul 2011

05 Dec 2016, 20:06

Trying to Cancel Land Line without success

<p>I have been trying to cancel my business land line for the past two months, I have called the call centre and email countless times. Provided all the neccessary documentation to cancel the line and two months later the line is still activated I am still being invoiced even though I don't require the service anymore. I am at a loss at what to do as I need to cancel this service, as a small business that is battling to survive in the current economic environment we stay have to pay for services we don't require. </p>

0
Replies (2)
Telkom
Telkom's reply06 Dec 2016, 15:09
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

DL
Damon L's update07 Dec 2016, 14:41
Reviewer Update

Good Day,

I have just received an invoice for the month again when I am no longer using this service.

Please can you cancel the line as it's no longer required.

I am still waiting on confirmation when this service will be discontinued.

Many Thanks

Regards

Damon Lapping