TRYING TO CANCEL HOSTING ACCOUNT WITH TELKOM

Good day<br> <br> I use to have Telkom hosting my e-mail account and then moved on to having an ADSL package with them. I then wanted to move my e-mail address to the ADSL package .After about 2 months, numerous e-mails and 8 to 10 hours on the phone being cut off and send form person to another, and branches not being able to help me, I finally got someone who transferred the e-mail address and said the other account will be cancelled. Two months later I am still getting billed for this and there is no way of cancelling the account telephonically. I have sent and e-mail to the address they have given to me again, but to know avail yet.