MT
Michael T
1 reviews | Active since Jun 2010
23 Oct 2017, 10:03
Trying to cancel for over two years
My contract was up for renewal - I did not renew and cancelled - telkom carried on trying to charge me for a service I had been trying to cancel - 22 cancellations sent to the e-mail address supp**** by the call center - there is no other way to cancel. I had to block Telkoms debit orders as they are just to stupid to acknowledge and action a cancellation. Over two years down the line, they are now listing me with a default against my credit score. This is grounds for legal action! *********** is not good enough to describe these clowns
Helpful (0)
Replies (2)0
Replies (2)MT
Michael T's updateReviewer Update
27 Nov 2017, 15:06I cancelled using the form sent to me by the call center, and e-mail it to the address given to me.
If you cannot pick up my cancellations, after sending it almost 20 times, and sometimes getting a mailbox full error from you then I dont know. Also, your call center refused to put me through to anyone who could help with my billing, and refused to put me through to any cancellations team. How on earth is it possible to cancel under these conditions?
MT
Michael T's update27 Nov 2017, 15:06
Reviewer Update
I cancelled using the form sent to me by the call center, and e-mail it to the address given to me.
If you cannot pick up my cancellations, after sending it almost 20 times, and sometimes getting a mailbox full error from you then I dont know. Also, your call center refused to put me through to anyone who could help with my billing, and refused to put me through to any cancellations team. How on earth is it possible to cancel under these conditions?
MT
Michael T's updateReviewer Update
27 Nov 2017, 15:07also, I have no notifications from telkom of any debt owed, and no banking details have been sent to settle - when and if I do settle, I have no confidence that telkom will reverse this listing
MT
Michael T's update27 Nov 2017, 15:07
Reviewer Update
also, I have no notifications from telkom of any debt owed, and no banking details have been sent to settle - when and if I do settle, I have no confidence that telkom will reverse this listing
