1 reviews | Active since Feb 2013
Trying to cancel for almost 3 months
<p>I sent Telkom an email with all the documents to cancel my ADSL line. We cancelled because we had no internet for over a month and they still had the cheek to bill us for it. In January, I received a bill for the cancelled services. I phoned through to the helpline and explained that I can cancelled my ADSL and I don't want to pay for a service I had cancelled. They assured me they would fix the problem. End of Jan ANOTHER bill arrives. Phone again. Explain again. Assurances again. I even asked them to cc me into any emails they send to the managers. Nothing. Its getting ridiculous. You can't charge people for a service they have cancelled and then claim "its cool, you can just pay this fee and we will just credit you, or fill in more forms and we will one-day reimburse you. The call centre people are polite and try and be helpful and I don't want to lose my temper at THEM. I've emailed. I've called. Not really sure what else I'm supposed to do!!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I'll believe this when I actually receive some sort written confirmation. I've had similar promises since November.
I'll believe this when I actually receive some sort written confirmation. I've had similar promises since November.
Just another update. I received a lovely SMS tellihrg me my line has been disconnected due to late payment. IVE BEEN TRYING FOR ALMOST 3 months to sort this out! I'm just about ready to cancel my actual landline as well. This is ridiculous.
Just another update. I received a lovely SMS tellihrg me my line has been disconnected due to late payment. IVE BEEN TRYING FOR ALMOST 3 months to sort this out! I'm just about ready to cancel my actual landline as well. This is ridiculous.
So. A quick update.
I received ANOTHER BILL FOR MY CANCELLED SERVICE. This is beyond belief really. I'll need to take a day off work and actually locate a freaking store and try and sort this out. Because for a telecom service company, you are shockingly appalling at handling these things via phone or email.
Disgusting.
So. A quick update.
I received ANOTHER BILL FOR MY CANCELLED SERVICE. This is beyond belief really. I'll need to take a day off work and actually locate a freaking store and try and sort this out. Because for a telecom service company, you are shockingly appalling at handling these things via phone or email.
Disgusting.
And it is now almost April. Still being charged for the DSL I cancelled last year. I even went to the stupid Telkom store, stood in line for hours, filled in the paperwork AGAIN, and submitted AGAIN and yet I receive another bill with my cancelled service. I am not paying for this. This is 3 months of paying for an expensive service I FREAKING CANCELLED!!!!
And it is now almost April. Still being charged for the DSL I cancelled last year. I even went to the stupid Telkom store, stood in line for hours, filled in the paperwork AGAIN, and submitted AGAIN and yet I receive another bill with my cancelled service. I am not paying for this. This is 3 months of paying for an expensive service I FREAKING CANCELLED!!!!