ZM
Zach M

1 reviews | Active since May 2014

18 Sept 2015, 14:14

Trying to Cancel DSL

My account was added with DSL and a Weekender Plan that I never asked for. Received an sms on Wednesday that my account would be suspended because there was an amount owing on it. I called the call centre, I was told that I have a Weekender Plan and DSL options on top of my normal line.<br> <br> I dont use the line for calling so not sure why there is a Weekender Plan on it?<br> I have a line rental option with Mweb aswell as an ISP agreement with them, why would I need the DSL line from Telkom.<br> <br> Since this morning I have been trying to cancel both, only managed to cancel the Weekender Plan but was sent from pillar to post with regards to the DSL line.<br> <br> How can I cancel this dsl and launch a dispute on my account? <br> <br> I have no clue how much I must pay before hand as no 1 can tell me.<br> <br> Please assist?????? <br>

0
Replies (1)
Telkom
Telkom's reply18 Sept 2015, 16:36
Official
Hello 05aya83za,

We certainly understand the frustration and acknowledge your query.

Kindly note we have escalated your query with our Cancellation Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM147059.

Regards
Frank
Social Media Team
***
081 180

Best regards,