Trying to cancel contract - this has not been done

<p>On 2 May I phoned telkom customer care to find out how to go about cancelling my contract - Muntu Howard Sogobile sent the cancellation forms to me which I completed i sent back on 9 may then I was requested to send it to the cancellations department Mobile Cons Retentions </p> <p>Voice Mobile Number</p> <p>Affected No : </p> <p>Contract Age : 22 months , 23 days.</p> <p>Offer Name : Smart Plan 100 Deal</p> <p>Commitment period Start date : 6/24/2015 4:17 PM</p> <p>Commitment period End date : 6/23/2017 4:17 PM</p> <p> </p> <p>I asked for it to be cancelled but the cancellation has not been captured on the system - how difficult is it to to this?</p> <p> </p> <p>I want my number cancelled and put on to a prepaid number -EASY</p> <p> </p>