1 reviews | Active since Nov 2015
TRYING TO CANCEL CONTRACT-PATHETIC SERVICE
I took a 3x 2 year contracts with telkom which is my BIGGEST regret to date. When I took the contracts I was told that I will have UNLIMITED CALLS and UNLIMITED DATA on the mobile contract WITH GOOD RECEPTION IN MY AREA .I also purchased two laptops with data contracts. It has been a nightmare for 2 years as the laptops stopped working after 12 months and the mobile hardly ever connects to the internet. In fact, I have to make 10x calls to the same number on some occasions, just to connect. Calls cut whilst im talking to people- It is just pathetic!<br> Finally I have come to the end of my two years and Telkom is just inefficient and frustrating. I was told to walk into a store to cancel then the store gave me a cancellation form to send to Telkom which I did x2. I thereafter get three calls from their retention's department even though I have \cancelled\" the contract. When i call the call center, I am made to hold for over an hour only to have the call put down on me. This is unacceptable and Im contemplating taking this up with the NATIONAL CONSUMER COMMISSION. TELKOM- PLS CANCELL MY CONTRACT, TO PEOPLE CONTEMPLATING THE \"CHEAP TELKOM CONTRACTS\" BEWARE!! CASE NUMBER ***4"
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This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM208223
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM208223
Regards
Luleka
Telkom Social Media Team
