Trying to cancel a useless ADSL Line

<p>Pathetic, I am trying to cancel a ADSL line that never works, I can apply for a new line online or via phone, to cancel I have to send a email that I must only expect a reply within 21 working days, and thats if someone picks up the email. No-one can help you on 10210.So who will be covering these extra 21 days while you take your time to reply to a 30 day cancellation? Another tactic by Telkom to stop people cancelling their shoddy services - cannot deliver on the product, cannot deliver on customber service, now I must go through this? - PATHETIC!!!!!!!!</p>