Trying to Cancel a telkom phone Line and ADSL facilities since last year and bills keep coming

<p>I was in a scenario where my father in law ordered an additional line while we were residing with them for a while so that I could work. </p> <p> </p> <p>We eventually moved out, and I started the process of cancelling this line in September 2016. I got the documentation signed and copy of ID and so forth. </p> <p> </p> <p>I got the necessray through during the course of October, and enquired again at the end of October after receiving an account and paying it, and then receiving another account in October, and enquiring again, all of which received no response or was forwarded to somebody else with a simple, please assist, message in the email. End of November received another Bill. Obviously the Please assist message was not answered and I'm still expected to pay for an account which hasn't been in use since September, and apparently still being billed. </p> <p> </p> <p>I eventually got details of one of the agents whom I explained the situation via email, to which I have not received any response and this was also two days ago. Quite happy to phone for the account but no assistance with how to go about cancelling this account seeing as following pre defined channels doesnt work. </p> <p> </p> <p>My father in law has received a final demand for R900 on the account, but I don't think this is fair. </p> <p> </p> <p>I have also queried my deposit of R700 which was paid in, and no response to this either? How does one get a response or possibly a service from Telkom over and above the excellent service they do offer in my experience with the products that they offer. </p> <p> </p> <p>I would like my account cancellation to go through and the charges reversed, and get my R700 deposit back if that is at all possible with the current non response to anything I've sent regarding this acount. </p>