Trying to cancel a Telkom account

I am once again trying to cancel a Telkom account! I requested a cancellation online for a land line 2018-09-21. After I was done filling in all required info a message came up saying; "you will be contacted to confirm your request". Its now 20 days that Ive been waiting. I do not want to ask every Sales Rep, Enter every Store, Fill in every Online Application or call every Call Center again.