Trying to cancel a service after being told this was simple process

<p>TELKOM/HELLKOM</p> <p>I have a Telkom LTE modem which I have had for a while no problems works well</p> <p>My problem is the sales person said as soon as the uncapped became available I would be contacted and could be changed from my current 100g service</p> <p>Well I kept watching the Telkom site and they released more uncapped lines , I waited and phoned no luck put in a request and they phoned , I asked to swop my service and was told this was impossible I need to cancel my old service and they gave me a new service and mailed me cancellation forms which I filled in and submitted 3 times, also visited Telkom offices 3 times and was told each time I would get a call within a week I forgot to ask wish week , things are not yet resolved and I now have 2 bills</p> <p>I would like the uncapped service cancelled, as promised by the person that said they are unable to transfer the uncapped service to my existing modem????</p> <p>100g Billing Acc. No ********** 55 Financial Acc. No ********** 61 (want this service Cancelled) IMEI ********** ********** 4 Equipment at Walmer Park Telkom Office two months ago would also like a refund of money deducted for a cancelled service</p> <p>Uncapped Device IMEI ********** ********** 2 Billing Acc. No. ********** 78 Financial Acc. No ********** 84 now in use</p> <p>On Tuesday, the 17th April 2017 I got a ref from Telkom Case No ********** 1</p> <p>At the end of May/beginning June I was once again billed for a service for which I have no equipment and don’t use again Acc No ********** 61</p> <p>THEY ARE ROBBING ME OF A THOUSAND RAND A MONTH THEY SELL YOU SOMETHING EASILY BUT TRY AND CANCELL A SERVICE NOTHING HAPPENS</p> <p> </p> <p>On the 15/02/2017 I got a mail telling me the uncapped was available and I would be contacted</p> <p>On the 17/02/2017 I sent the cancellation form for the 100g service (sent twice) with required docs (Acc No ********** 55)</p> <p>We visited the Telkom offices 1/3/2017 and 17/03/2017 and 24th /03/2017</p> <p>And in may I feel sorry for these people thy file in form hopping the accounts office does something and nothing happens</p> <p>HOPEFUULY TELKOM SEES THIS AND SORTS IT OUT</p>