Trying to cancel a landline since May 2017

We've phoned 'customer support', provided multiple copies of the cancellation form, which we submitted on 19 May 2017. We've contact Telkom via their website chat and we've emailed Telkom support people directly as well as the customer service address.

We have received our new account statement and we are still being billed!

This is our timeline.

2017 19-May 2017: Cancellation submitted to ********** Few days later: Call to Telkom to enquire about cancellation as no response was received. Consultant said not to worry as Telkom would "deal with it". Few weeks later (< 6 weeks): Call to Telkom to enquire about cancellation. Consultant said it takes Telkom six weeks to deal with the cancellation and as six weeks had not yet passed, there was nothing that she could do about it. September: Call to Telkom to follow-up. 06-Sep: Email received from Zama Nominic Mtshali ********** from Telkom Residential Sales. Said nothing had been logged on the system. Asked for the form again to escalate. 06-Sep: Form sent to Zama with cancellation email sent 19 May. 13-Sep: Email again sent to Zama as no response received from her. 14-Sep: Response from Zama to say that she has escalated the enquiry 13-Oct: Email to Zama to ask for her assistance as we are still being billed for cancelled line 24-Oct: Email again to Zama and asking to be put in contact with someone who can assist 13-Dec: Home landline ADSL and phone not working 13-Dec: Technical support enquiry (TalktoUs Chat with Bongiwe ~ 12h00). Said this was a billing issue 13-Dec: Chat initiated again. 12:55 19-May: Koveshree. Chat service went down. 13-Dec: Called 10120: Spoke to Bernadette (line cut). Phoned again and spoke to Faith 13-Dec: email with original cancellation sent to Faith, ********** 13-Dec: Faith has logged a dispute and has attached the cancellation form on the system. Reference number is ********** 9 14-Dec: EFT of R1,500 by Lisa (FNB) 14-Dec: Call 10210 again (14h16): Ronette says Telkom will contact us within 7 days regarding dispute. Says payment system is automatic. Should take 24hrs. 14-Dec: Ronette sending our issue to the guy responsible for cancellations, cancellation department + two managers. ********** 16-Dec: Landline and internet back on - Saturday morning, 16 Dec 2018 15-Jan 2018: New Telkom invoice, dated 12 January 2018 - we are still being invoiced for cancelled line 15-Jan: Email sent again and addressed to Faith, Zama and the cancellation department manager. 15-Jan: Complaint addressed on Hello Peter