DM
Divesh M
1 reviews | Active since Jun 2013
04 Mar 2015, 10:50
Trying to cancel a contract from November
I have given in writting a request to cancel my contract in November 2014 to date it has not been done & I am still being debited for it.I have had numerouse calls confirming that the request has been received but noone actually cancels it.I am now R400 out of pocket for a service that i dont use anymore.The last person who contacted me was Bongumusa but this issue is still not resolved.
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Telkom's replyOfficial
04 Mar 2015, 12:00Hello DMM,
Thank you for allowing us the opportunity to assist further on your query.
We assure you that an investigation into the incident is currently underway with our Billing team.
We sincerely apologize for the inconvenience.
Your reference is: SM93851.
Regards,
Sanele Buthelezi
Telkom Social Media
Thank you for allowing us the opportunity to assist further on your query.
We assure you that an investigation into the incident is currently underway with our Billing team.
We sincerely apologize for the inconvenience.
Your reference is: SM93851.
Regards,
Sanele Buthelezi
Telkom Social Media
Telkom's reply04 Mar 2015, 12:00
Official
Hello DMM,
Thank you for allowing us the opportunity to assist further on your query.
We assure you that an investigation into the incident is currently underway with our Billing team.
We sincerely apologize for the inconvenience.
Your reference is: SM93851.
Regards,
Sanele Buthelezi
Telkom Social Media
Thank you for allowing us the opportunity to assist further on your query.
We assure you that an investigation into the incident is currently underway with our Billing team.
We sincerely apologize for the inconvenience.
Your reference is: SM93851.
Regards,
Sanele Buthelezi
Telkom Social Media