trying to cancel a contract

good day<br> <br> i send through a cancellation form on the 16/03/2016 and was told someone would contact me within 21 working days to give me final account<br> on 05/04/2016 i received my monthly bill and there was an amount of R739 credited on my account. i called the called centre wanting an explanation on this credit and i was told someone would contact me within 72hrs. i called back after 72hrs and was told 72 hrs is actually 9 days because they take 8hrs from the 72hrs a day. i then called back after 9 days and was told that actually the 9 days is how long it takes to log the complaint and that before this complaint is resolved my contract would not be cancelled. i was then told by the call centre agent Santine Cook(hopefully that's her real name) that she cannot give me time frame on how long it would take to get help<br> when i took a contract with Telkom i never thought i would get such bad service<br> reference number given is: ***1<br> <br>