Trying to cancel

I am trying to cancel my Telkom account. I called in and the lady n the other end tried to give me a 101 character url over the phone to find a form to download and fill in.<br> <br> I tried this, twice, but the url did not work. Both times the consultant would not email me the link and I do not se any other way to cancel online because of course a telecommunications company would not have an efficient technologically driven way to make things easier for customers. I have stopped payments to Telkom and will not pay a cent for additional months due to their incompetence.<br> <br> Once the contract is cancelled I will pay my arrears. My email and mbile numbers are udated on my Telkom online profile<br> <br>