Hellopeter
Share Your Experience
GB
Geoffrey B

1 reviews | Active since Apr 2018

19 Apr 2018, 10:55

Trying to cancel

Honestly, I have had enough. This is now month 4 trying to cancel a Telkom land line that hasn't connected in over 6 months. 4 Phone calls, 3 sets of emails and an escalation and I am still receiving my Telkom bill. This is the reason why I use bank transfer and not debit order. BECAUSE YOU GUYS ARE ******!

It's as simple as hitting the cancel button on your screen.

0
Replies (3)
Telkom
Telkom's reply04 May 2018, 08:07
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

GB
Geoffrey B's update04 May 2018, 15:01
Reviewer Update
Thank you for chatting to us on 19 April 2018. Your conversation with the agent is available below: Please hold for the next available Agent. You are currently being assisted by Terese Emmanuel 10:55:11 AMTerese: Thank you for contacting Telkom Residential Fixed Line billing chat, you are chatting to Terese, how may I assist you? 10:55:38 AMTerese: Thank you for contacting Telkom Residential Fixed Line billing chat, you are chatting to Terese, how may I assist you? 10:56:11 AMTerese: Thank you for contacting Telkom Residential Fixed Line billing chat, you are chatting to Terese, how may I assist you? 10:56:15 AM You: good day 10:56:31 AM You: I have been trying to cancel my land line for the past 4 months 10:56:32 AMTerese: Good morning Geoffrey 10:56:58 AM You: I was told to wait 30 days and I see that I recieved another invoice today 10:57:18 AMTerese: Please provide your Telkom telephone number ? 10:57:35 AM You: *** 10:58:28 AMTerese: Please confirm if you are the account holder? Could you please provide your full name and surname , ID number /Passport number , physical address ,email address , mobile contact number ? 10:58:48 AM You: Geoffrey Burger *** 10:59:00 AM You: R3 park view heights, belami ave *** 10:59:16 AM You: *** 11:00:21 AMTerese: thank you for the above Geoffrey ,do you have the intial cancellation request that you submitted ? 11:00:39 AM You: Yes, Which i have sent to multiple people 11:00:56 AM You: Can you please see if there is an escalation attached to my account 11:01:41 AMTerese: Please remain on the chat 11:01:48 AM You: okay 11:04:59 AMTerese: Thank you for your patience Geoffrey ,the cancellation escalation is still open .I do apologise for the long wait I have sent this to my manager to get somene from cancellations to contact you in course of today to resolve this 11:05:32 AM You: Thank you very much 11:05:47 AM You: What is that escalation reference? 11:06:06 AMTerese: There is no reference number .What number can they contact you on today ? 11:06:29 AM You: *** 11:07:17 AMTerese: Thank you Geoffrey 11:07:24 AMTerese: Is there anything else you require assistance with? 11:07:28 AM You: no thx
GB
Geoffrey B's update15 May 2018, 12:45
Reviewer Update
Still no reply even after 11 days? sigh...