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Anique van der Vlugt
1 reviews | Active since Mar 2009
05 Jun 2018, 11:33
Trying to cancel 2 ADSL line(s) + internet + change of ownership since Jan 30, 2018!
I have been trying to cancel 3 Telkom line(s) ********** , ********** , ********** unsuccessfully via >20 email(s), 10210, twitter, Claremont branch since January 30 2018. I was at your Claremont branch in May and physically showed all the evidence and the manager there promised to escalate this. When I called Monday they show no record of this. Do I waste my time and go again? The manager said she could give no reference number as it was escalated via her email?
I no longer live or work there since March 1, 2018
I have also been to the effected a change of ownership either of **********
I have registered incident report: 320409
Also I have been blacklisted at TransUnion now? This is not acceptable.
Please advise what to do?
Helpful (0)
Replies (5)0
Replies (5)AvdV
Anique van der Vlugt's updateReviewer Update
14 Jun 2018, 10:34Thanks Jawaad, where do I follow up on this reference number? Do you have contact details please! Thanks, Anique
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Anique van der Vlugt's update14 Jun 2018, 10:34
Reviewer Update
Thanks Jawaad, where do I follow up on this reference number? Do you have contact details please! Thanks, Anique
AvdV
Anique van der Vlugt's updateReviewer Update
15 Jun 2018, 14:41Jawaad, any news on your reply >>>
Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
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Anique van der Vlugt's update15 Jun 2018, 14:41
Reviewer Update
Jawaad, any news on your reply >>>
Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
AvdV
Anique van der Vlugt's updateReviewer Update
20 Jun 2018, 11:06Jawaad, any news on your reply >>> Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team <<<
AvdV
Anique van der Vlugt's update20 Jun 2018, 11:06
Reviewer Update
Jawaad, any news on your reply >>> Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team <<<
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Anique van der Vlugt's updateReviewer Update
03 Jul 2018, 11:14Jawaad, any news on escalation AI ********** ;19 days ago now! We are in July 2018 so how is it possible I can't cancel accounts >>> Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
AvdV
Anique van der Vlugt's update03 Jul 2018, 11:14
Reviewer Update
Jawaad, any news on escalation AI ********** ;19 days ago now! We are in July 2018 so how is it possible I can't cancel accounts >>> Good afternoon Anique
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
AvdV
Anique van der Vlugt's updateReviewer Update
04 Jul 2018, 17:14Dear Jawaad,
I have escalated this to ICASA
ICASA Complaint ***/18.
>>>> Your complaint has been escalated to Telkom - Consumer Affairs for investigation, we will update you upon receipt of their response
AvdV
Anique van der Vlugt's update04 Jul 2018, 17:14
Reviewer Update
Dear Jawaad,
I have escalated this to ICASA
ICASA Complaint ***/18.
>>>> Your complaint has been escalated to Telkom - Consumer Affairs for investigation, we will update you upon receipt of their response