1 reviews | Active since Jul 2011
TRYING TO APPLY FOR A LTE DATA ACCOUNT BUT TELKOM
I have trying to apply for a LTE Data Account for the last 3 weeks but still no joy with Telkom.<br> <br> I first app**** online, 3 weeks ago, got no response. Last Friday an email was sent to me stating that Telkom have been trying to call me but there was no answer. After checking my home phone i saw that there was a miscall from some number. <br> <br> Why does Telkom call my home number during working hours? Don't they know that i am at work? Why not call my cell number, which I gave on my online application. <br> <br> The email also says that I must re-apply online. So I re-app****, and again there was a miscall on my home number - why not try my cell number? Don't you want a new customer?<br> <br> I then called the call centre to ask what is going on with my application, after being put through to the wrong department 5 times the call centre took down my details and promised me that her manager would call me back in 1 hour - no response yet.....<br> <br> I then went into a telkom store at Mall of the South: I asked the consultant to please see if he can see where my order was sitting, I was told that he can not go into the online orders and that I would have to re-apply - <br> <br> Really???
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206423
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206423
Regards
Luleka
Telkom Social Media Team
