Trying to activate International Roaming is absolute Hell!

I would think when a contract customer would come to Telkom and ask to have International Roaming activated, Telkom would jump to the opportunity. This will generate more revenue for them and provide exposure, however they choose not to do so. Upon their website they urge you to go to the Telkom shop and have the roaming activated there, only to be told by one of their assistants no you need to call the customer care line. Eventually I have the Telkom assistant call the Telkom call center agent to tell her that she sends every customer away to call the call center. I was then told to download a from and send it to the customer care center email. I am not getting any answers. We need to notify Telkom 7 days in advance which I am doing well in advance, but it seems this is not true. I have no hope for this communications company, they are going to fall like everything else in South Africa. I may not be a high paying customer, but I am a contract customer. Every small customer they loose, is a step closer to every customer they loose. I am not even sure this complaint is going to be addressed. But I am trying. I am so sorry I every chose Telkom to be my service provider.