Trying for three weeks to get someone to tell me w

Item: Telkom
Rating: 2
Author: Janine R

I have two cellphone contracts with Telkom. I received great service fro Asa and Peter Ramdee on this. I app**** online for a Huawei Media Pad three weeks ago. Asa called me once last week and said she will keep me updated. Since then I have emailed them on numerous occasions and I get a message the email was read - however no one bothers to call me. I have ask comeone to call me bacl online 22 times!!!! I have app**** on**** 5 times!!! No one has called me.<br> Horrified!

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Replies (1)

Telkom's replyOfficial

02 Dec 2015, 10:35

Hello ninaness,

Thank you for making contact with us and taking our call.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Online sales Team to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM173701

Regards,
Launa
Telkom Social Media Team
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Telkom's reply02 Dec 2015, 10:35

Official