Trying for 2 weeks to cancel LTE, still NOT 1 SINGLE CALL FROM TELKOM!

<p>Last month, November 2016, I received a call on my cell phone from someone representing Telkom, Faith. She told me about their new LTE, super fast internet.</p> <p>Seeing that I work from home in the graphics industry, I need fast internet. The files I send back and forth are often 100s of Meg per file. We are currently on ADSL.</p> <p>The option she explained sounded like heaven! We would pay similar to what we currently have but have a connection more than triple the speed of our current connection.</p> <p>We received our device via courier a couple of days later with no sim card.</p> <p>The problem was resolved and a couple of days later we received a sim. This was around the 27th/28th. We connected at superfast speed and were super happy!</p> <p>A day later tried to connect and see we have no data (of our 20 gig).</p> <p>I phoned in and it was explained to me that it was because of the prorata deal. Immediately I wanted to cancel my contract. Spoke to the agent and requested to speak to a manager. Received a promise that someone would phone me.... nothing.</p> <p>On the first, we had 20Gig data again and could connect. Again were very happy so didn't think of cancelling. On the 5th, receive a notification that we are out of our 20Gig data...</p> <p>So next day take the device plus sim card to the telkom shop in Somerset Mall to cancel. The person helping me explained that it shows on the system that the device was sold to me by a third-party company and that he is not allowed to touch the device. He said that he could see what company sold me the device. He would send them a mail and request for someone to phone me. They will then arrange for pickup of the device and sim. This company doesn't allow for incoming calls, so I don't have any way of contacting them!</p> <p>Arrived back home and decided to try from my side, again, to see if I could cancel.</p> <p>Phone the 081180 nr I was given by the first agent I spoke to. Then I'm told that it was not a third party sell, but Telkom. The agent, Nokuphila Ncube, gave me the 10213 nr and said that I must tell them I'm cancelling and want to return the device.</p> <p>Phone the 10213 nr and explain my story to be told that it was a third party company. The person helping me, Kruben (not from telkom but a third party company) said that it was not his company but a company WNF (or something similar) that sold me the device and that he can only send them a mail to ask them to contact me.</p> <p>While I was holding for assistance from this agent (I was put on hold forever), I phoned the same number and got through to Khanyisile Mtshali (I think from Telkom but don't know anymore...), she emailed me a cancellation form which I completed and emailed to ********** <p>Now I still have the device, sim card, no data, NO CALLS FROM TELKOM (or whom ever is supposed to phone me...)</p> <p>This is so frustrating seeing that I don't know who to speak to and everyone that I speak to tells me I'm supposed to speak to some else. The year is running to an end and I certainly do not want to sit with telkom problems over the only down time I have through the year! </p>