Trying for 2 months to buy something

I have been phoning Telkom since November 2015 trying to take out a new package. In December 2015 I decided to put it on Hello and they rep**** they are looking into it and this was there response:<br> <br> Your reference number: SM181782 <br> <br> We apologise for any inconvenience caused.<br> <br> Kind regards,<br> Launa<br> Telkom Social Media Team<br> <br> That was it and it ended there...... <br> <br> I decided to visit the store and first they made me wait 45minutes standing in a queue listening to a couple shouting in the store and making legal threats and a old lady also screaming about service. Then once they got to me they spend an extra hour trying to manage their system. They made me sign papers, brought out my package and then system problem again. I left them promising to phone me back. They phone me and said I must give them 72 hours, 3 days. 3 days later they phone me asking for another 3 days as they can't get their system working! OMW ARE U SERIOUS AND WHAT ABOUT THE PAPERS YOU MADE ME SIGN! IS THIS A JOKE??? How on earth do you run a business like this!!! Where is the papers you made me sign??