Trying for 12days to get my WiFi reconnected.

Item: Telkom
Rating: 2
Author: Vanessa S

My Telkom WiFi was suspended because I was in arrear. My monthly fee and the amount in arrear were deducted on 25/09/2015.:Reflecting on my acount in Telkom shop. Unable to reconnect..Giving different stories. First 12hr, then 72hr, then 5days. Was informed today that it is reflecting. They will log a call. Will take another 72hrs or more. I want my service reconnected and to be refunded for the time without service.

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Replies (1)

Telkom's replyOfficial

07 Oct 2015, 02:19

Hello Vee1610,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is SM153522

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
***

Telkom's reply07 Oct 2015, 02:19

Official