Trying cancel 8ta number. VERY bad Customer Care

Item: Telkom
Rating: 1

I am trying to cancel one number on on my 8ta contract. I have found thier telephone numbers useless along with the staff and response to emails which is NIL. The CHATLINE doesn't work either. Last week I tried to upgrade but after a lot of useless phone calls with people who said they could not help me and just kept passing me on to equally useles extnsI I finally got passed to Ms Sinenhlanhis Thabethe after I threatened the person I was talking to with a NIL rating if she didn't get me a "manager". The above mention lady said she would send an email to ********** I followed up with 2 emails to Sell Direct but a week later NOBODY FROM ANYWHERE has contacted me by email orphone. I have now cancelled the cell phone number in question and have it working with another service provider. There is one other number on the contract that I wish to upgrade but I am finding that impossible to do. Unlessnless something happens very soon I will be moving that number as well to another service provider. The lady above who I spoke to and emailedme will have copies of copies of the emails to and from me ********** ALSO. Having eventually got a cancellation form I took it to the TELKOM SHOP in Blue Route and they REFUSED to accept it and told me to email it. I emailed to to ********** and even following 2 emails from me for a request of confirmation that they had recieved it I have heard NOTHING. One of your Head Office numbers is UNOBTAINABLE and other is a small companies number who are fed up with irate Telkom Customers. I really never in my life dealt with such consitently POOR SERVICE I look with bated breath for a reply HMG

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