Try to stay away from Telkom at any cost !!!

I've app**** for a cancellation of my month-to-month contract that I have with 8ta/Telkom for wireless home internet.<br> <br> As per their policy, it takes up to 21 working days to complete the cancellation of the contract.<br> However, it has now been over 6 weeks (over 30 working days) while I still have not been contacted by anyone from the cancellation department @ Telkom.<br> I've been phoning them, week in, week out to get some results as I'm soon to be invoiced again (and debited) for something that I'm not using and that I have app**** for cancellation.<br> <br> Every time I call the contact center, I get bounced around from department to department and never get assisted in the end, as the cancellation department only makes outgoing calls and do not receive any, both internally and externally.<br> <br> Customer experience and overall satisfaction is horrible. When I was signing the contact, everything was done within an hour