Try to cancel your account with telkom

After careful consideration, I decided to shop for other services providers for internet, Got one , now the next step was to cancel my contract with telkom, Went to the service center and they gave a form and fill it, sent the form via email provided plus required documentation, I.e Copy of ID on the 10 April 2018, Got a reply email that they will respond after 21 day, On the 10 May 2018 , no respond, I then Call customer care line and now I am told that the email is no longer working(Dam) , I have to go online and cancel my contract. Have you realize that call center agents and walk in centers are not on the same page but work for telkom. So I have to see by end June 2018 if my contract will be cancelled .