Try to cancel a Telkom line repeatedly....

<p>I have since 6 June 2016 repeatedly tried to cancel a Telkom line with no success. All of the required documents was attached to the cancelation email. After sending the first email I phoned and inquired about the cancelation request, at which point I was informed that the cancelation will done in July as per the normal cancelation terms.</p> <p>July came and when and jet again I received a new invoice at which point I called the call centre and was informed that the cancelation was set for a later date and the payments that was made will be refunded once the cancelation was completed. At the end of October a new invoice was jet again received again (3 Nov 2016) I called the call centre and was told that on cancelation instruction was received….. I forwarded the email sent on 6 June 2016 and the agent ********** informed me that the cancelation will be escalated and will be done…… End of November and I dare you to guess what was received…… Jip a new invoice and again I called the call centre (21 November - ********** and again no cancelation was received again I forwarded the email from 6 June 2016 and was promised that the mater will be resolved. Guess what was received a new invoice……. Again I called on 22 Des 2016 - ********** promised to escalate the matter and that it will be resolved at which point I informed her that I will not be paying the account due to the fact that the line should have been cancelled in July already. Yes again I was promised that the matter will be attended to and that the line will be cancelled, yet for Jan 2017 and now Feb 2017 new invoiced have again been received….</p> <p>What do one need to do to cancel a line….?</p> <p>Clearly the channels that have been set in place to handel the request is in no way competent to do so…….</p> <p> </p> <p><br />I eagerly await your response!</p> <p>Tinus</p>