Try cancelling Telkom service !!!

I have attempted over a 2-month period to cancel my fibre / landline service, due to poor service and technical issues. First time - completed cancellation online, no SMS or reference received Second time - called the call centre, operator assured me the service was cancelled, so SMS or reference number received. Now, the call centre operator acknowledged I had cancelled the service but since I had no reference number she refused to confirm it was cancelled. So, finally, service is cancelled with a 30-day notice period, meaning I will have paid 3 x R1200 while using the services of another provider.