Try and cancel a service with Telkom through their "new" improved web portal.

Try and cancel a service with Telkom through their "new" improved web portal. MyTelkom, chat. Got through to Yogeshnie Naidoo. After starting the communication at 11:22:39Am on the 30 May 2018 till 11:43:12 going through the whole story then get told cant help me must call 10210/10213 or go to a store? So what is the story with having this useless portal. Telkom you don't know how to assist / look after your clients. send a email November 2017 to cancel nothing happened and again today. Being paying for 2 ADSL lines since March 2017. If you don't pay they hand you over for collections.