1 reviews | Active since Dec 2016

31 Jul 2018, 06:03

Truly Uncapped? No, apparently 150GB gets you snail-paced internet

We app**** for an ADSL line in October last year, which still hasn't been installed, so we needed to explore other options. After extensive research we app**** for the SmartBroadband Uncapped Wireless, as the ad said "Get truly uncapped", and before signing, we made numerous calls to ask what the FUP was, and we were told that it was 300GB, which we believed and additionally enquired on the entertainment bolt-on for R99 that has 100GB for streaming, upon which we were also told we would be able to get and we did, for the April, May and June, but not for July.

The service worked great for the first 3 months, we streamed, we downloaded and we were happy, but come July our internet joy turned into a horror with slow internet and not being able to watch Showmax.

We didn't understand it because we didn't stream any more than what we usually do, so we went to the store to enquire...

Apparently the 300GB that we were told we get (by 3 online sales agents, as well as the store) was only 150GB, and the 100GB entertainment bolt-on is only 10GB.

I am not happy with the false sale promise and would like to cancel this account. We made 100% sure before signing that we will be happy with what we are paying for, but it seems once again that we were **** to by Telkom.

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