JK
Johnny K

1 reviews | Active since Nov 2015

03 Nov 2015, 16:38

Truly Disappointed with Telkom!

On a scale of 1 to 10, Telkom's service would be rated 0.<br> Firstly, I tried to get the Huawei Mediapad T1 8 inch PRO (with LTE) from a telkom store, but, they told me no such product exists, as they only have the Huawei Mediapad T1 (without LTE)<br> <br> After talking to a consultant, who assured me, such a product exists (so why is the store telling me that they don't have this product). I tried to order it online (as the store was quite useless), since the product is on Telkom's website. I then waited for feedback<br> <br> A consultant I talked to told me the sales department would be in contact within 48 hours. But, no reply received.<br> After phoning again, they told me they would reply within 7 days (why do they keep telling us different things?!). But, still no reply received<br> <br> Then after complaining to them, a consultant phoned me again assuring me they do have this product, however, they do not have stock of this product nationwide, and they are awaiting their supplier to get stock. I asked her when I should expect stock to arrive, but she didn't know<br> <br> So, Telkom, why do you keep advertising this product, on TV, website, phamphlet, when you don't even have stock? I call this false advertising!

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Replies (1)
Telkom
Telkom's reply03 Nov 2015, 19:57
Official
Hello b.rightblue,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164029.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media