Trouble with Cancelation - bad service

<p>Dear Sir/Madam, </p> <p> </p> <p>I have been trying to cancel two cell phone contracts since 1 Aug 2016. I have been to several of your shops, I have called your call center on numerous occasions and sent several emails with no response. </p> <p> </p> <p>Why is it so difficult to have a simple cancelation done? I have been charged for every month since then, because the cancelation is still not processed? </p> <p> </p> <p>Kind Regards, </p> <p> </p> <p>Michael </p>