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Charlotte R
1 reviews | Active since Mar 2015
17 Oct 2017, 10:52
Triselda Chetty of the Chat room = USELESS
So, I get an sms saying my installation date has been moved from 18 October to 20 October, so naturally I want to contact Telkom to find out why. I don't have a Telkom sim (so I'll be charged to call from my phone) and my office phone can't call the numbers (10213 or 10210), so I start an online chat with Triselda Chetty. And all this woman can say is, "Sorry, if you can't call the numbers you can't be helped". REALLY Telkom??????? How the devil am I supposed to follow up with you? And why in the world was my scheduled date moved later???? Attached is the conversation (I had to copy it from the page as Telkom also can't send you the chat...)
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Charlotte R's updateReviewer Update
24 Oct 2017, 09:13You guys are hopeless! Took you a week to reply with a meaningless response, and guess what, Rafeeqah (remember her? The ONLY person on the Facebook social media team whom I've been in contact with that has been helpful and valuable) has already sorted everything out - AGAIN!
You guys need a serious wake up call on what customer service and efficiency is...
CR
Charlotte R's update24 Oct 2017, 09:13
Reviewer Update
You guys are hopeless! Took you a week to reply with a meaningless response, and guess what, Rafeeqah (remember her? The ONLY person on the Facebook social media team whom I've been in contact with that has been helpful and valuable) has already sorted everything out - AGAIN!
You guys need a serious wake up call on what customer service and efficiency is...