1 reviews | Active since Feb 2014
<p>Since I have had a Telkom account I have had billing issues every single month. They debit my acount up to 3 times a month despite me paying the account. </p> <p> </p> <p>I have sent multiple emails and phoned them a number of times but no one was ever able to assist. Eventually I cancelled my account and in doing so the lady told me my account is in credit - but then proceeded to take off another 2 debit order within that month. </p> <p> </p> <p>I have spoke to a number of other people with Telkom accounts who have experienced the same type of issues. </p>
Hi Teresa,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Teresa,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good dayTeresa,
Your cancellation request has been sent to our Retentions team for further assistance, please note that there will be termination fees charged as the contract is not due for cancellation yet.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good dayTeresa,
Your cancellation request has been sent to our Retentions team for further assistance, please note that there will be termination fees charged as the contract is not due for cancellation yet.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
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